FAQs
Receive money
- Visit an Agent Location: Use our online Agent locator to find a location near you.
- Complete the To Receive Money Form at the Agent Location. Sender's name. Where money was sent from. ...
- Present ID and Form to the Agent Clerk. Your completed form. Your government-issued ID (where applicable)
- Receive the Money.
You can transfer up to 50000 USD/ EURO (or local equivalent) from United Kingdom, France, Germany, Australia, Hong Kong, or the United States when sending from your bank account directly to the receiver's bank account.
How can I contact Western Union customer service? ›
Can you pick up Western Union from any state? ›
Within the US
If the money transfer was sent for cash pick up, your receiver can pick up cash at any WU Agent location within the state entered by the sender. If the state for pick up changes, the sender must request a payout location change. Contact customer care to complete a location change.
How much does Western Union charge to send $1000? ›
Assuming you're sending bank-to-bank, Western Union generally charges between $6.47 and $37.60 to send $1,000. However, the costs could still be higher if you choose a different sending or receiving method. How much does Western Union charge to send $5,000?
Can I receive a Western Union at Walmart? ›
Western Union and Walmart are proud to announce that as of May 14th, Walmart shoppers at any location across the US can send and receive Western Union domestic and international money transfers.
How long does it take to receive money from Western Union? ›
Money in Minutes service for pick up at an Agent location – generally delivered within minutes*. Next Day service for pick up at an Agent location is generally available the next day*. Direct to Bank deposit typically takes between 2 to 5 business days, but could vary, depending on country.
How to avoid Western Union fees? ›
You can avoid these fees by using a debit card. * Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates, and taxes may vary by brand, channel, and location based on a number of factors.
How much money can you transfer at once? ›
There isn't a law that limits the amount of money you can send or receive. However, financial institutions and money transfer providers often have daily transaction limits. This depends entirely on the establishment. Some might have a $3,000 limit per day, while others might have none at all.
What information is needed for Western Union? ›
Once you get to our agent location, you will be asked to provide some information like your receiver's first name, last name, the amount you wish to send, the country you are sending to and your government-issued ID; then just give the agent the total amount including the applicable fees.
Western Union® money services provide the flexibility to send and receive money in the most convenient way for you.
Will Western Union refund my money? ›
REFUNDS: Subject to applicable law: (i) transfers may be canceled for a refund of the principal amount, unless the funds have been picked up or deposited at the time Western Union receives Your written request; (ii) for certain services, excluding Western Union's bill payment and prepaid products and services, Western ...
How much cash can I pick up from Western Union? ›
There is no limit to how much money you can receive from Western Union. However, there may be a limit to how much money you can send depending on the country you are sending it to. How many days does it take to be unblocked from receiving money through Western Union?
Can someone else pick up my money from Western Union? ›
Can I authorize someone to pick up money for me if I can't leave my home? For security reasons, only the designated receiver can pick up a transfer. However, you can ask your sender to contact Customer Care to cancel that transfer and start a new one.
How long can money stay in Western Union before pick up? ›
The amount can remain in the system for 90 days, unless the sender requests it be returned sooner. If you made a payment through Western Union that wasn't collected and you'd like your money to be returned, you can contact their customer services.
What information do I need to provide for Western Union? ›
Information needed to send money in person
- Government-issued ID to confirm your identity.
- Cash, credit or debit card to pay the total, including transfer fees and exchange rates.
- The recipient's full name (as shown on their ID), country and address (if requested)
Can Western Union put money on Cash App? No, it's not currently possible to use Western Union to make a direct transfer to Cash App. You'll need to send money to your bank account first, then link this account to Cash App.
Can I receive Western Union to my account? ›
The most convenient way to get your money through Western Union may be to have it sent directly to your bank account. You'll need to give all your bank details, as well as your full name, address and contact information to your sender.
Can Western Union transfer to a bank account? ›
Send money to bank accounts around the world. You can save your receiver's information to make repeat bank transfers quickly and easily. The Western Union® app lets you send money from wherever you are, directly to your receiver's bank account. You can also start a bank transfer on the app and pay at an agent location.
